Why highly structured and disciplined facilitated techniques to design and implement reengineering?

(Step 3: 1-2 workshops x 2-4 days x 10-30 participants)

   - to improve the quality of products,

   - to reduce the time required to deliver them.

Six characteristics of this approach:

   - Unbiased facilitation: The facilitator (an outsider) is the project¹s truth teller enabling to reach consensus rapidly.

   - Deliverable accountability: Deliverables are defined and created within the context of facilitated workshops jointly.

   - Definitive participant roles and responsibilities: Core group and project team should have clearly defined roles and              accountabilities within the project and within the various facilitated sessions.

   - Process structure: The facilitated techniques support the rigorous and disciplined methodology (8 steps) for conducting        the BPR project.

   - Forum structure: Forum group interview / Workshop / Facilitated meeting.

   - Exercise structure: Designing and conducting sessions by the facilitator.

The Project Facilitator

Stimulates and directs the creativity of those brought together for the business reengineering work, usually until implementation phase, by helping people to think and talk about the right time and by eliminating barriers to agreement.

Facilitated Techniques Model

   - The principles of BPR by

      - organizing sessions around outcomes,

      - empowering participants,

      - building in open feedback channels (with stakeholders),

      - enabling direct access to internal and external customers,

      - enabling simultaneous work.

   - The principles of transformation by

      - forcing people to confront their biases and assumptions,

     - building creditability,

     - thinking about the problem before deciding its resolution,

     - accelerating the change process,

     - creating acceptance through involvement.

   - The continous improvement principles by

     - Paying attention to the lowest level of detail,

     - Enforcing improvement as everyone¹s responsibility,

     - Making improvement always possible.

Focus Group Interviews

A research technique used to collect data in Step 1 of BPR projects. It involves a group of people (4-8), with similar characteristics. Facilitator asks 8-12 prepared questions to each group (1-2 hours). Answers and interaction is documented. Supplemental techniques like individual interviews; business operation "walk-through"s are used when necessary. Paper or electronic surveys are not recommended to collect data; to prevent inaccurate and incomplete results.

Facilitated Meetings and Workshops

In business today meetings have a bad reputation, since they have no focus or clear purpose like classic Monday morning meetings. Facilitated meetings (1-2 days) and workshops (3-5 days) in BPR projects (project teams), differ in terms of time and objectives.

Issue Resolution

Project team members must establish an issue resolution process to tackle right issues, at the right time with the right people.

Critical Reflection Technique

BPR facilitator and project team should assess the project weekly or monthly throughout the project.

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